Here are some answers to some our Frequently Asked Questions. If you have questions not addressed below, please contact us.
What is Deadmonton House:
Deadmonton House is the first of its kind, professional haunted house located in Edmonton (South Central – 7031 Gateway Blvd.).
What does it mean that there are two Haunted Houses?
It means double the scares! This year we have built an additional haunted house outside in the compound. Area 51 is our main haunt inside the warehouse. Dusk is the new haunted house outside built as an old style New Orleans Cemetery. Your ticket allows you into both haunted houses. Dress accordingly for the weather as you will be outside!
Why don't both haunted house open at the same time?
The times posted on our website reflect the opening times for Area 51. Dusk opens AT DUSK. Area 51 opens early as it is inside and we can shut the lights off, however Dusk is outside and it’s no fun going through a cemetery in the daylight!
Are face masks required for customers?
Yes! Government regulations dictate that face masks are required. Please bring your own mask, we will have masks available for purchase should you need one. Costume/Halloween masks do not qualify for face coverings.
How long will it take to get through?
Once you get through the lineup (unless you have a speed pass), it should take approximately 20-25 minutes to get through Area 51, and 10-15 minutes to get through Dusk. Please be aware that both are individually lined and you will have to wait in line for the next haunted house. You can choose to go into whichever haunted house you want first.
Tickets are sold out online - can I buy them at the door?
If tickets are sold out online we will sell tickets at the door if there is capacity – you may experience a wait time but we will try to accommodate everyone who wants to come in. Due to COVID restrictions, we must adhere to the guidelines and will let you enter as soon as we possibly can. Best to come early and NOT at the very beginning of an hour.
What time should I come if I want to purchase tickets at the door?
If tickets are sold out online we will sell tickets at the door if there is capacity – you may experience a wait time but we will try to accommodate everyone who wants to come in. We are finding that most pre-purchased ticket holders come right at the beginning of the hour – so it’s better to come between the :20 and :40 mark (for example come between 7:20 and 7:40 PM).
Can I pay for tickets at the door?
Yes, you can. Cash, Credit and Debit are available.
Is there an ATM?
There is an no ATM on site however we accept cash, credit and debit payments.
Is the haunted house suitable for children?
No! The haunted house is recommended for ages 12+. All ages are welcome to go through the haunted house. However, no refunds will be given if your kid gets too scared. No exceptions.
Is there a way to avoid waiting in line?
Yes, Speed Passes are now on sale! Click here!
What is a Speed Pass?
A Speed Pass is a ticket purchased that allows you quick access into the haunted house on peak nights.
Can I buy tickets in advance?
Yes! Both regular admission and speed passes are online now! Click here to buy now! If they sell out online you can always buy them at the door!
How long is the wait in line?
The wait can vary from night to night. We will NOT sacrifice the quality of our show to push people through the gates. Expect there to be a wait especially the closer it gets to Halloween. There’s nothing we can do to about that. It’s a normal occurrence within the haunted house industry. To avoid long line ups please come earlier in October or you can purchase a Speed Pass.
Do you offer group discounts?
No, sorry no we do not.
Can I take photos or selfies in the haunted houses?
No, you will be too scared to take a photo anyways! You will be asked to leave if you take photos or video while in the haunt. Photos are permitted outside the haunted house and there are many photos opportunities with some of our ghouls outside!
Is it scary?
If I get too scared to enter the haunt, can I come back at a later time or get my money back?
All scares are final! No refunds will be given. No exceptions man.
Will the creatures touch me?
Actors are instructed not to touch the living. However, the haunted house is dark and it is difficult to predict the bumps in the night. You are not allowed to touch our actors. In general the creatures will not touch you but at times it’s hard to control their cravings. They do respect your wishes if you are not comfortable with it.
How many people can go through together?
The maximum amount of people in a group is 5. Any more then that you will lose part of the experience.
Is there food or drinks there?
Yes! Once you get inside the compound you will find a food truck with some great food, and a concession with alcoholic and non-alcoholic drinks and some yummy treats.
READ THIS WARNING BEFORE ENTERING DEADMONTON HOUSE
** No High Heels! ** No Exceptions! Please do not wear heels to the haunted house as it is a safety concern for yourself and other patrons. High heels will not be allowed inside.
Deadmonton House reserves the right to refuse admission to anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, special effects, sudden actions and an overall physically demanding environment. You should NOT ENTER this haunted house if you suffer from asthma, heart conditions, prone to seizures, physical ailments, respiratory medical issues, claustrophobia or if you are pregnant.
Deadmonton House reserves the right to prevent access to its attraction if you are intoxicated or if you are under the influence of any drug use. You will not be admitted if any of these conditions are noticed by our staff.
DO NOT ENTER if you suffer from ASTHMA, HEART CONDITIONS, SEIZURES, RESPIRATORY MEDICAL ISSUES, CLAUSTROPHOBIA OR IF YOU ARE PREGNANT.
You are not allowed to smoke or run inside the haunted house. There is no touching of the actors or props inside the attraction. Look with your eyes and not your hands. Flash photography is not permitted inside the haunted house.
THERE ARE NO REFUNDS! ZERO EXCEPTIONS. ENTER DEADMONTON HOUSE AT YOUR OWN RISK.
Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price. Holder of this ticket understands that there is inherent risk involved with attending Deadmonton House. Holder voluntarily assumes all risks and dangers associated with participation in this haunted house. In consideration and acceptance of entrance into the haunted house holder agrees to release the operator, employees and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly, from attending Deadmonton House.